Auto Transport FAQ

What happens in case of damage?

In case of any damages the best approach is to first try and sort out things with the shipping company itself. Most companies will agree if the damage has been caused while transit and they are usually prepared for such things. In case the shipping company is not taking any responsibility then you should try and approach agencies like Better Business Bureau or others in your respective city.

What is the mode of payment?

Most companies will take an advance and take the final amount when the car is delivered to you. It is rare that any company would demand the entire money upfront even before the shipping takes place. It is also better for the customer because he can pay after the car is delivered. The company would accept cash or cashiers cheque which can be paid to the truck driver or the inspector whoever is available while taking the delivery of the vehicle.

Can I check where my car is while it is being shipped?

A good shipping company w ill have good customer support service where they provide you with the facility o track your car at any time you want. Some companies also give the driver’s number to the customer so that they can find out. Many trucks and vehicles these days come with GPS systems which makes it possible for the truck to be tracked down anywhere it is. The customers can also call up the shipping company to know where their car is and on which route it is traveling so that they can plan the delivery time on their own.

What should I do before shipping my car?

Before shipping your car you should get it ready for shipping like getting it washed and keeping it clean. It makes it easy for the inspector to check your vehicle for existing damages. It is beneficial for you the inspector in case you have disagreements at a latter point of time. You should also keep the inside of the vehicle empty and clean and should have basic items in the car. Keep the fuel of the car only quarter tank full and keep all auto alarms off.